Frequently asked questions

Bookings

Do I need an account to book?

No. You can book as a guest with just your email: you will receive the confirmation and a secure link to "My booking" to manage it. An account (also email-based, no password) lets you see all your bookings in "My account".

When am I charged?

The price is confirmed on the review screen before you pay, and the charge is only settled once the hotel confirms the booking. If confirmation fails, the payment is released or refunded in full automatically. Who charges you (our wholesale provider or 0xTravel) is indicated at the payment step itself.

Can I cancel my booking?

Every rate shows its full cancellation policy before you pay: refundable rates (with their deadline) and non-refundable ones. When cancelling from "My booking" you see the exact refund breakdown before confirming. Refunds go to the original payment method (usually 5–14 business days).

Do I get a voucher?

Yes: it arrives by email after confirmation, and you can download it as a PDF from "My booking" and "My account". It includes the booking reference and, once the hotel issues it, the hotel confirmation code.

Support

How do I get in touch?

Write to us at contact@0xtravel.xyz. For a specific booking, keep its reference at hand (you will find it in the confirmation email).